Darlings of Chelsea Reviews

Great customer service, from first showroom visit to ordering and delivery - everyone was very friendly, helpful and professional. I also love my new sofa bed!

Great quality. Good communication.

From arriving at the showroom to taking delivery, the support and service has been excellent. We also love the product.

Kept us up to date with delivery schedule despite delayed delivery

Considerate staff , good showroom and products excellent and delivered on specified time many thanks

Fantastic service and information about the sofa bed prior to buying during the sale period. I also needed extra material from the boucle fabric to cover a foot stool which was sent from the same batch. Everything arrived so much sooner than expected and it is a beautiful item and a supremely comfortable sofa and as a sofa bed excellent too. It is a real showpiece, as well as being practical, and one to treasure.

Moh at the Solihull Dickens Heath office was very knowledgeable professional and helpful. Really pleased with our Corner Sofa thanks.The delivery was also very smooth and the delivery men very helpful.

Had the product we wanted, felt the price was competitive, great communication throughout including about the slight delay in delivery. Product arrived in excellent condition

Purchased a Galloway med sofa and Charnwood loveseat... Love them both, purchased a Galloway footstall a year later. Still look great and the family friendly linen fabric has worked well against family stains. Had them for 4 years now and only recently thinking about getting them cleaned.

Have only had sofa for a few weeks, so time will tell about quality etc but having been seriously let down by another company I found Darlings on the net with a store local to me. Great help choosing and discussing fabric, wear & tear etc. Ordered with delivery guaranteed before Christmas. Two great delivery chaps, very courteous and examined sofa before they left. Very comfy.

I bought a sofa from Darlings of Chelsea. and I never been so disgusted with the after sale service.the sofa cost almost £4,000.00 which we paid cash for and it is the biggest load of rubbish! so much for the crushed velvet being hard wearing. After almost six months I called to tell them that the arms had all gone smooth they sent a person from the insurance. (for which I paid extra for) only to be told I did not have a claim it is normal where and tear. Bearing in mined I am disabled and my Husband is 82yrs so we are not exactly jumping up and down on the sofa.
In my opinion NEVER purchase a sofa from Darlings of Chelsea.

The most expensive and uncomfortable sofa I ve never bought.
What you see in the showroom is not what you will receive. Customer service can only tell you that it takes time to became comfortable as in the shop.
Never again

Really nice sales people
So many options for fabric and colours Informative and clear
Delivery quicker than expected
Easy and prompt communication
Wrong feet arrived but they very quickly sent out the right ones
Love love love my new bed!!!!

Delivered earlier than expected.
Was most useful to see the design and fabrics in Hertford shop before ordering. Sofa was just what we wanted and worked well in the space we had for it. Delivery guys brought it up two flights of stairs and showed how it worked. They also delivered it early in the day as requested. Sofa is well made to a high standard. Good to be dealing with such a class company.

Terrible quality sofas and staff not helpful. I asked for a foam filled sofa that didn't need plumping, assured by Bruno at Guildford showroom it wouldn't need plumping and it's awful. Foam/ fibre is lumpy, the fillings don't fill the covers, the fabric of the sofa has gone bobbly after 8 months of use. The sofa legs were different colours on arrival also. Customer service tell
me to take my frustrations out on the sofa and plump it. Lyndsey Chapman at customer services won't help anymore and doesn't want to understand my point of view so has referred me to a sofa ombudsman, I'm shocked!! Terrible products and shocking customer service. I'm stuck with 3 very expensive sofa's that look absolutely awful after 8 months use!